Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Austin Tarp & Cargo Controls
2901 Stewart Creek Blvd, Charlotte, NC 28216, USA
Charlotte, NC 28216
United States
Phone: (+1)800-532-8277

Unless otherwise noted, return shipping charges are not reimbursed by us.


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


The following items cannot be returned:

  • Custom Tarp Orders


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note:

    • Sale items are FINAL SALE and cannot be returned.
  • You must state the reason for your return in your request. Returns without either an authorization number or the reason for the return may be subject to a 15% restocking charge. We are sorry but custom orders cannot be returned.



If you have any questions concerning our return policy, please contact us at: 704-921-1799 or email: