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About Us
AUSTIN TARP & CARGO CONTROLS is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
4525 Reagan Drive
Charlotte, NC 28206

Phone: (704) 921.1799
Toll Free: (800) 532.TARP (8277)
Fax: (704) 921.1801
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard and Discover. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All products under 100 lbs are shipped via UPS ground. Any orders over 100 lbs must be coordinated by our customer service department by calling us, toll free, at (800) 532-TARP (8277),
Delivery Schedule
Your order will ship normally in 1 to 2 business days. Custom orders take longer. We ship to Canada, but we do not ship internationally. Call for details on Canadian Shipments.
Back Orders
If when you place your order your item is not in stock, we will back order for you. Your backorder will not be more than a few days and you will be contacted with your exact ship date.
Tax Charges
Sales tax will be applied to all North Carolina and South Carolina orders. Please make sure to click the exempt box to reduce your tax to zero if you are outside of North Carolina or South Carolina. If you fail to do so, don't worry, we'll adust the calculation for you.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
At Austin Tarp & Cargo Controls, your satisfaction is guaranteed. If for any reason you are not satisfied with your purchase, just return it within 30 days for a full refund. You must contact us to get a Return Authorization number before sending your purchase back.
Reaching Us
If you need to reach us, please email us using the link on the store page. Alternatively, you can call on our toll free number 800-532-TARP (8277) or 704-921-1801, or write us at 4525 Reagan Drive, Charlotte, NC 28206.
Privacy Policy
Austin Tarp & Cargo Controls does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
We will gladly accept your return within the posted 30 day timeframe. You must contact us and and request a Return Authorization "RA". Shipping charges are non-refundable.